Here to help
Funimals support
Questions about the app, a game, or a family feature? We can help you find the next step.
Contact us
Email fatihstudios.app@gmail.com with a brief description of the issue. A parent or guardian should send support requests for a child.
Include your device model, iOS or Android version, app version, selected language, and the steps that led to the problem if you can. Please do not email passwords, parent PINs, or a child's personal details.
Basic troubleshooting
- Close and reopen Funimals, then try the action again.
- Check for an available app update and make sure your device has a working internet connection for online features.
- If a rewarded ad is unavailable, try again later; availability can vary.
- If family pairing or remote tasks are not updating, confirm both devices are connected to the internet and that you are using the current pairing code.
- If saving a Fusion creation fails, check that Photos add-only access is allowed in your device settings.
Need more information?
Return to the Funimals home page or read our Privacy Policy.